Box Office & Ticket Info


Located in The Grand Foyer at The Stanley
261 Genesee Street
Utica NY 13501

Telephone: (315) 724-4000


  • Monday - Friday 10:00am - 4:00pm

We are also open until 60 minutes after the scheduled start time on any day an event is scheduled.

Obtaining Tickets

  • In person at the Box Office (no fees)
  • By Phone ($3.50 processing fee per order)
  • (Ticketmaster service fees apply)
  • Will Call is located in the Grand Foyer

Ticket Refunds/Exchanges

  • No refunds or exchanges
  • Tickets are non-transferable

Payments Accepted

  • Cash
  • Check
  • Visa, MasterCard, American Express, Discover
  • Stanley Gift Certificate

Group Sales

Please contact the Executive Director at (315) 624-2913 to inquire about group pricing. The number of persons to constitute a group varies by event.

Gift Certificates

Gift Certificates are sold through The Stanley Box Office in person or over the phone. Gift Certificates are sold in any denomination and expire one year after the purchase date.