Events & Tickets

Box Office Information

Located in The Grand Foyer at The Stanley Theatre
261 Genesee Street
Utica NY 13501

Telephone: 315-724-4000

HOURS:

Box Office hours fluctuate depending on the theatre’s event schedule. Please call 315-724-4000 for current hours.

OBTAINING TICKETS

• In-person at the Box Office
• By Phone at 315-724-4000
• Ticketmaster.com
• Will-call on event night (located in the south wing)

TICKET REFUNDS/EXCHANGES

• No refunds or exchanges
• Tickets are non-transferable

PAYMENTS ACCEPTED

• Cash
• Check
• Visa, MasterCard, American Express, Discover
• Stanley Gift Certificate

GROUP SALES

Please contact the Box Office at 315-724-4000 to inquire about group pricing. The number of persons to constitute a group varies by event.

GIFT CERTIFICATES

Gift Certificates are sold through The Stanley Theatre Box Office in person or over the phone. Gift Certificates are sold in any denomination and expire one year after the purchase date.

TAKE STEPS TO AVOID GETTING SCAMMED

Ticketmaster.com is the only official online ticketing site for shows at The Stanley Theatre.

It happens all too often. A family shows up at The Stanley, excited  for the show they’ve shelled out a lot of money to see. Then the usher takes a look at their tickets. They’ve spent triple what the seats are worth. And worse, they’re not even real tickets.

It’s heartbreaking, and it’s totally avoidable.

Scalpers aren’t just hanging outside theatres anymore. They’re online, they’re on the phone and they’re trying to trick you.

Follow these tips to avoid getting scalped:

• Check your url: Ticketmaster.com is the only official website to buy tickets to a Stanley Theatre show — not ticketsonsale.com, not tickets-center.com or anywhere else. Go to www.thestanley.org and follow links from that page or any of our social channels for official tickets. You can also go directly to www.ticketmaster.com and search The Stanley in Utica, NY and all of our shows will come up.
• Don’t google for tickets. Scalpers pay for ad space that makes them show up higher on searches. Go directly to the source, www.thestanley.org
• If the price of a ticket seems too high, you’re probably getting scammed. Many of our shows have tickets starting at just $20 to $30. If the lowest prices you’re seeing are $200 or more, make sure you’re on the right page.
• Call us. If you’re ever worried you’re getting scammed or just want to double check for your own piece of mind, get in touch. We’re here to help. Call our box office at 315-724-4000, or stop in and talk to us in person. Any participation in scalping or selling tickets to anyone other than the purchaser of record is subject to invalidation and confiscation.
  

WE’RE HERE TO HELP

• Online at www.thestanley.org
• By phone at 315-724-4000
• In person at 261 Genesee Street, Utica, NY 13501
• On Facebook at @TheStanley
• On instagram at @Stanleyutica
• On twitter at @Stanleyutica